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Frequently asked questions
● KēWi Teas stand out for our Soulful Loose Leaf Tea Blends that are handcrafted in small batches using all natural, eco-friendly, premium ingredients. Our creativity and commitment to quality and wellness is reflected in every blend, as we select the finest ingredients to ensure a pure, holistic, and flavorful tea experience.
● Unlike many commercial brands, we prioritize "sustainable self-care". From our ingredients, to our packaging, to the wellness tips that we share, self-care and sustainability are values that we practice and preach.
● Whether you're a casual tea drinker or a connoisseur, we offer a diverse range of blends designed to soothe the mind, body and soul, and elevate your tea-drinking ritual.
● Tea bags are convenient, but we prefer loose leaf tea for its Quality, Flavor, Benefits, and Sustainability!
● With loose leaf tea, you get whole tea leaves, whole spices, and real fruit pieces, not just tea sediment or "dust" found in many commercial bagged teas. Loose teas allow you to extract more flavor from the full leaf and benefit from the wellness properties of different plant parts like leaves, stems, roots, and bark. You can see, touch, smell, and taste exactly what you'll be drinking, so there's no guessing!
● Loose tea is also more sustainable! No need for bags, and we avoid excessive paper or plastic waste in our production and packaging. We use reusable glass jars and rice paper pouches.
● Plus, loose leaf tea is economical! It stretches far, and you control how much tea you use per serving. To learn more, read about how many servings you get in our glass tea jars and tea pouches.
● Each refillable jar of KēWi Teas loose leaf tea contains 2 - 4oz of tea, depending on the type, and our standard tea pouches (which can be purchased to refill your jars) contain 2 oz of tea.
● Our loose leaf tea jars and pouches yield approximately 30 - 50 cups of prepared tea, making it a cost-effective choice at less than $1 per cup. The exact number of servings can vary depending on the size of the tea leaf and the amount of tea used when preparing your pot or cup.
● It's important to note that some loose teas are bulkier or denser than others, which can also affect the number of servings.
● Our handcrafted blends are made with all-natural, eco-friendly, premium ingredients, ensuring a soulful tea experience in every cup.
● We recommend following the steeping instructions on your tea jar or pouch for an optimal steep.
● First, don't be scared, it's not rocket science, it's tea :)! Now to what you'll need to prepare a delicious pot or cup of your new favorite tea!
● You'll need your KēWi Teas loose leaf tea (of course!), a pot or kettle for heating the water, a tea infuser/strainer, and a cup for drinking.
● Follow these simple steps and you'll be on your way to sipping slow and enjoying your tea.
● First, heat your water (in an electronic kettle or the good ol' fashioned way on the stove).
● Second, add loose tea to your tea infuser or directly into a cup.
● Third, once your water is at the proper temperature, place your filled tea infuser into the water or pour water directly over the leaves in a cup (we love seeing the leaves float, but this method requires an extra step).
● Once the tea is done steeping, remove the infuser and enjoy your tea! Or, if you have unfurled leaves floating around in your cup, you'll need to use a strainer to strain the tea liquor into another cup. The strainer will capture the leaves and you'll be left with a delicious cup of KēWi Teas!
● The refillable glass jar or resealable rice paper pouch that your loose leaf tea arrives in is an especially great way to store your tea until the last cup. Once you have opened your jar or pouch, you can close/reseal the package to maintain the freshness of your tea or transfer the leaves to another airtight container.
● Store tea in a cool, dark place away from excessive heat, light, oxygen, moisture and strong aromas, such as coffee and spices to protect the quality of your tea and to avoid other flavors from seeping into it.
● For an optimal steep use fresh filtered water when brewing your tea. Spring water is a great option. Water with a neutral pH of 7 is ideal.
● Follow the instructions on your pouch for how to steep your tea. It will let you know how many teaspoons to use per 6 - 8 oz cup (1 - 2 teaspoons is the standard), at what temperature to steep your tea and for how long. If your label says to steep at 212 degrees F that is a full boil.
● As a general rule of thumb, black tea and herbal teas can typically steep at higher temperatures. Oolong, Green and White teas are more delicate and should not be steeped at a full boil. If you do not have a temperature controlled tea kettle, you can take the temperature of your water with a thermometer or just let the water sit a few minutes after boiling to ensure it is not too hot.
● Be mindful not to over steep your tea! Follow the instructions on the label for recommended steeping time. Black teas can typically steep 3 - 5 minutes and 5 - 10 minutes for herbal teas/tisanes, whereas other teas like green or white tea do not need to steep as long. Oversteeping could affect the taste of your tea making it too bitter or astringent. Taste your tea after the recommended steeping time, and if you like a stronger cup feel free to steep it a bit longer.
● Once your tea is done steeping, let it “relax” for a moment before you take your first sip. Drinking tea while it's piping hot can mask the unique and subtle flavors.
● After your tea has cooled slightly, taste it before adding anything. Resist the urge to add sweetener right away to fully experience the beautiful notes each tea offers. Some delicate teas, like many white and green teas, are best enjoyed without sweeteners. After a few sips, decide if you want to add sugar, honey, lemon, or mint to enhance the flavor.
● We offer suggestions for preparing and enjoying your tea, such as with milk & sweetener or iced, but always have fun and drink it how you best enjoy!
● For wellness purposes, we recommend enjoying 1 - 2 cups daily. Consistency helps you reap more benefits. Avoid or reduce sugars and artificial sweeteners that could counteract the benefits.
● All teas, whether black, green or herbal, provide a natural boost of vitamins, minerals, and antioxidants to support your wellbeing. And, setting a wellness intention with your tea practice can also enhance the experience!
● To prepare a delicious tea latte, you'll need your choice of milk or non-dairy substitute and preferred sweetener (e.g. sugar, agave, honey, etc.).
● Brew a stronger cup of tea than usual, as it needs to be strong enough to take milk and sweetener without masking the tea's flavors. If you typically use 1 - 2 teaspoons of tea per cup, try doubling that or using tablespoons instead.
● Once you've brewed a strong cup, sweeten to taste and add milk. The proportion of milk to tea is up to you, but we suggest 1 part milk to 2 parts tea for a more pronounced tea taste, or equal parts tea and milk for a creamier cup.
● Many of our black teas make delicious lattes because they are bold enough to stand up to milk and sweetener, but other varieties work well too!
● We love tea lattes and encourage you to give them a try! They are fun and can be enjoyed hot, iced, with whip, swirls, crumbles, and other tasty toppings!
● We offer electronic gift cards for holidays and year-round gift giving.
● To purchase a gift card, go to our site menu, navigate to the Shop tab, click the dropdown menu, and select Gift Cards. Enter the value you'd like to add, the recipient's information, and check out. Currently, all gift card purchases must be made separately on the Gift Card page. All other purchases can be made on our site's Checkout screen (navigate to the shopping cart icon).
● To redeem a gift card, select your items for purchase, and at the Checkout screen, choose standard Checkout (do not choose 'Checkout with Paypal'). Fill in your shipping details, choose your delivery method, then select 'Redeem a gift card' as your payment option. Enter your gift card number when prompted, and hit apply.
● At KēWi Teas, we have a no refund policy, We prioritize the quality and safety of our loose leaf tea blends, which are handcrafted with all-natural, premium ingredients. Due to the consumable nature of our products, we have a no return policy. However, if you encounter any issues with your order, such as receiving the wrong product or a damaged package, please contact our customer service team immediately, and we will do our best to resolve the issue promptly.
● See our returns policy (https://www.kewiteas.com/shipping-returns)for more information.
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