Shipping & Returns

Shipping Policy

We currently ship domestically within the United States.

  • Orders placed on our site are processed Monday-Friday. If you submit an order Saturday or Sunday, please be aware that your order will not be processed until the following week. 

  • In-stock items are generally processed and ready ship within 3-5 business days. Custom orders typically ship within 3 weeks from time of purchase. If the item you ordered is out of stock, we will send you an email notification within 2 business days.

  • ​Shipments typically range from 3 to 5 business days for delivery, depending on your proximity to the shipping location and the shipping option. Our standard shipping method is USPS First Class mail, which typically ships within 1-3 business days, but delivery times may vary. If your delivery is over a holiday, please expect additional time. All standard delivery times are estimates and are not guaranteed.

  • Shipping fees will be added to your final purchase. Shipping rates may vary by  weight, carrier and shipping option.

Pre-Order Items

  • Items indicated as pre-order can be purchased and reserved before the item is (back) in stock, so that when it's available/replenished you will receive yours before others, or before it sells out again. 

  • Although order processing and shipping times may vary, please allow up to 3 weeks for shipment of pre-order items. You will receive email notification when your order has shipped or is ready for pick-up. 

  • Please note that if you have multiple items on your order, and at least one is indicated as pre-order, your entire order will ship together once the pre-order item is available.

Return & Exchange Policy

We have a no refund policy on all orders.

  • We are unable to accept returns on our products. This allows us to ensure that products are in good condition, untampered with and have adequate shelf life.

  • Once your order is placed, we cannot guarantee that it can be modified or canceled, so please carefully review your order before finalizing your purchase. If you wish to modify your order, please contact us as soon as possible. Our team will do our best to accommodate your request.

  • If you believe you received the incorrect product, please keep the item unused in its original product packaging along with the shipping package/label and reach out to our team immediately by email or submitting a contact us form. We will work with you to resolve the issue.

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©2018 KēWi™ Teas / Soul Stir Tea & Wellness LLC. All rights reserved.